FAQ


No, we only accept walk in order and online order, except for custom order.



For online order, you can pay by online bank transfer, for online bank transfer please make sure you upload the receipt in the upload column before you place the order. Please noted that for cheque payment, we will wait until the cheque is cleared, deposited to our bank account, only we will proceed your order.



No, all payment have to be cleared before we proceed with your order.



S&Y Printing Sdn Bhd, Public bank account no. : 319 364 9219



Yes, before you place the order, kindly contact us at syprinting@yahoo.com or call us at 1700 818 922 to request new quotation base on your enquiry, we will try our best to assist you.



NO. Customers need to double check the order before you place order, artwork does not allow to be changed after the order is placed. S&Y Printing will not entertain any cancellation, refund, exchange of products due to customer's change of mind once payment is accepted.



We delivered the wrong products to customer due to our mistakes.

Notes : Please take note that we are not responsible for any damage caused during delivery as we will make sure the package is wrapped nicely and securely to avoid any damages.



No. we do not have any design service, the customer have to prepare ready to print artwork.



No. We do not have any color guarantee, unless you printed a color proof in our company before youbatch order with the same material and the same machine, the color proof must be brought back to us, when you order in bulk, you must bring back the color proof so that we can compare, we will let you know whether we can follow the same colour or not, please note that even there is clear proof we cannot ensure will be 100% same with the previous order. S&Y cannot be held liable for color variations between jobs printed in different batches at different ordering periods



NO. The outcome of color of the printed product will always differ from the original artwork. The level of difference however is subject from the printing company to the printing company. Normally the outcome color range is different within 10% -20%.



JPG/JPEG (in actual size) CMYK Colour mode, for Die cut sticker product only, please ready your artwork in .Ai format with die cut line. Please noted that we prefer JPG/JPEG file formats in CMYK colour mode, if customer insist using any other file formats such as .ai, .psd, .png etc, we are NOT responsible for any loss or damage of images or artwork that occurs in conversions from any other file formats to JPEG file formats.



While we are committed to the timely delivery of goods to our customer, we cannot guarantee you 100% punctuality due to factors such as weather, emergencies, quantity of your order and the efficiency of the courier service.



NO. All of the finished goods may not be 100% in actual size, some of the material will be different in 0.5inches - 2inches due to the different type of finishing and the size of the material.



NO. We cannot be held liable for any consequences in the event an artwork error goes undetected. Such as errors of missing font, missing linked file, CMYK over 250%, RGB color / Pantone color, image less than 300dpi, line less than 0.25pts, font less than 8pts, less than 10% different for toning effect as well as grammar mistakes and object missing due to overprint setting.



NO. Our normal processing day is 3 working days (calculate start from the next day), if your order quantity is huge it need more time to complete, the processing day might be extended, if there is any delay in your order we will inform you.



We prefer size in inches, our website do have size converter for your convenience.



Our cut off time for normal 3 working days and urgent next working day order is 6pm, for same day order is before 4pm.


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