No, we only accept online orders, for custom orders please WhatsApp to 0126977362.
For online order, you can pay by online bank transfer, for online bank transfer please make sure you upload the receipt in the upload column before you place the order. Please noted that for cheque payment, we will wait until the cheque is cleared, deposited to our bank account, only we will proceed your order.
No, all payment have to be cleared before we proceed with your order.
S&Y Printing Sdn Bhd, Public bank account no. : 319 364 9219
Yes, before you place the order, kindly contact us at email@example.com or call us at 1700 818 922 to request new quotation base on your enquiry, we will try our best to assist you.
NO. Customers need to double check the order before you place order, artwork does not allow to be changed after the order is placed. S&Y Printing will not entertain any cancellation, refund, exchange of products due to customer's change of mind once payment is accepted.
We delivered the wrong products to customer due to our mistakes.
Notes : Please take note that we are not responsible for any damage caused during delivery as we will make sure the package is wrapped nicely and securely to avoid any damages.
No. we do not have any design service, the customer have to prepare ready to print artwork.
No. We do not have any color guarantee, unless you printed a color proof in our company before youbatch order with the same material and the same machine, the color proof must be brought back to us, when you order in bulk, you must bring back the color proof so that we can compare, we will let you know whether we can follow the same colour or not, please note that even there is clear proof we cannot ensure will be 100% same with the previous order. S&Y cannot be held liable for color variations between jobs printed in different batches at different ordering periods
NO. The outcome of color of the printed product will always differ from the original artwork. The level of difference however is subject from the printing company to the printing company. Normally the outcome color range is different within 10% -20%.
JPG/JPEG (in actual size) CMYK Colour mode, for Die cut sticker product only, please ready your artwork in .Ai format with die cut line. Please noted that we prefer JPG/JPEG file formats in CMYK colour mode, if customer insist using any other file formats such as .ai, .psd, .png etc, we are NOT responsible for any loss or damage of images or artwork that occurs in conversions from any other file formats to JPEG file formats.
While we are committed to the timely delivery of goods to our customer, we cannot guarantee you 100% punctuality due to factors such as weather, emergencies, quantity of your order and the efficiency of the courier service.
NO. All of the finished goods may not be 100% in actual size, some of the material will be different in 0.5inches - 2inches due to the different type of finishing and the size of the material.
NO. We cannot be held liable for any consequences in the event an artwork error goes undetected. Such as errors of missing font, missing linked file, CMYK over 250%, RGB color / Pantone color, image less than 300dpi, line less than 0.25pts, font less than 8pts, less than 10% different for toning effect as well as grammar mistakes and object missing due to overprint setting.
NO. Our normal processing day is 3 working days (calculate start from the next day), if your order quantity is huge it need more time to complete, the processing day might be extended, if there is any delay in your order we will inform you.
We prefer size in inches, our website do have size converter for your convenience.
Our cut off time for normal 3 working days and urgent next working day order is 6pm, for same day order is before 4pm.
If customer overpaid, or mistaken transactions, we will return the balance into S&Y Printing's website online account, deposit only can use for online purchase, NO cash refund or online transfer back to your bank account, S&Y Printing will not entertain any refund once payment is deposited.
If your file size large then you may upload a dummy file and add it to the cart, please remark (original file will send by email), then after you checked out, you have to send your original file by email (firstname.lastname@example.org) and remark your order number.
Welcome to syprinting.com.my. This Web site is provided by S&Y Printing SdnBhd as a service to our customers. Please review the following rules that govern your use of the syprinting.com.my site.
Please note that your use of the syprinting.com.my site (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms and Conditions. S&Y reserves the right to update or modify these Terms and Conditions at any time without prior notice to you, and we encourage you to review these Terms and Conditions whenever you use this Site.
Terms and Conditions of Order
Certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for:
Spelling, punctuation, or grammatical errors made by you.
Inferior quality or low-resolution of uploaded images.
Design errors or color selection errors introduced in the artwork file creation process submitted by you.
Errors in user-selected options such product type, size, finishing options, or quantity.
Incorrect dimensions, image orientation, or file submission in accordance with S&Y Printing specifications.
Color match guarantee without a hardcopy proof approval.
Delivery delays due to improperly prepared files.
Duplicate orders by the customer.
Incorrect file layout for folding, scoring, holes drilling, die cutting or other custom services.
If the artwork does not receive by our side/ the artwork does not met our requirement or any other problem that we have to hold your order, processing day will be pause until we receive your working artwork, processing day will start calculating by the day we receive your artwork.
You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to S&Y Printing. Please use our file preparation guidelines and product templates to assist you in creating print-ready files.
You certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.
We only accept JPG or JPEG file formats. If you insist using any other file formats, we will convert it to JPEG without prior notice, we are not responsible for any loss or damage of images or artwork that occurs in conversions from any other file formats to JPEG files formats.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material:
Any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable.
All of the finished goods may not be 100% in actual sizesome of it will be differences in 0.5 inches - 2 inches due to the different type of finishing and size of material.
All prices and amounts shown on this Site are in Malaysia Ringgit (MYR), unless otherwise noted. If a User submits a request on the Site to purchase printing products or other services, the User agrees that all charges, taxes and shipping and processing fees will automatically be charged to the credit card or paid by User with an approved payment method. Such amounts will be posted on this Site.
Once a print job has been approved by you and "sent to press" on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to S&Y Printing’s prepress department, you are responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted.
All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed. Your order will be ready once we have received full payment within 3-4 working days.
Cancellation of order
We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.
Out of Stock Items
We strive to deliver your order within the delivery time stipulated. However please note that in the event of stock unavailability of items ordered. We may need to source from other stock locations. We will inform you within 2-3 business days and we seek your kind understanding in the delay.
In the event of that we fail to deliver to you at the delivery address provided by you and we does not receive any feedback from you, we regret to inform you that your package will be returned to our HQ and you will need to come and pick up your order from our HQ (Kepong). If you need us to deliver again, delivery charges will be applied.
Proof of Delivery
Our delivery service may request for a signature from the intended recipient of the items purchased, in circumstances where our driver fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient's address, and obtain a signature from the receptionist as a proof of delivery.
Price estimates are based on the S&Y Printing SdnBhd current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance, where such amendment is required in order to meet any rise or fall in such costs.
Printing Turnaround Time
Printing turnaround time begins (working day) once your order has been placed and your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing. If you ordered a rush job, printing turnaround time begins when we receive approval for your proof. Please note that if we are unable to print your files because they do not conform to our file requirements, your job will be hold and your printing turnaround time will be reset.
For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for your print job, not from when the order is first submitted.
If your job or proof is approved before 6:00 p.m., printing turnaround time begins that business day. Please note that S&Y Printing offices are closed on Sundays and major holidays (Saturday, Half day).
As a result, these days are not considered when calculating printing turnaround time. In addition, printing turnaround time does not include shipping transit time, and you should allow additional business days for delivery.
For same day job, (BELOW 1000 sqft) you need to send us your artwork and full payment before 1pm,your order will be ready to collect after 9pm on the same day, for urgent job, (BELOW 1000 sqft) you need to send us your artwork and full payment before 5pm,your order will be ready to collect after 3pm on the next day, we will charge extra 30%-50% for rush job. Pick-up orders will be held for 30 days at our facility. After 30 days, we will recycle your order.
Termination of Usage
User access to all or part of this Site may be terminated or suspended at any time, without notice and for any reason.